Terms & Conditions

General Policy

Revision Policy

Refund Policy / Money-Back Guarantee

Non-Refundable Scenarios

Content & Video Services

How to Claim a Refund

100% Satisfaction Guarantee

Delivery Policy

Domain, Hosting & Email Accounts

Your Account Area

Third-Party Integrations

Communication Policy

Quality Assurance

Customer Support

Great services and their outcomes depend on clear boundaries and shared expectations. Our terms and conditions section outlines exactly how The Design Log operates, what our technical teams deliver, and the protocols we follow to drive your conversions. Starting a project with us means you accept these terms and value a results-driven partnership.

1. General Policy

Agreement Basis: All project engagements are strictly governed by the specifications detailed in The Design Log proposal, service agreement, or official invoice.
Refund Parameters: To maintain our high standard of technical delivery, refunds are evaluated strictly on a case-by-case basis. Any approved adjustments will be processed according to our internal resource-allocation audit.
Policy Updates: The Design Log reserves the right to update these terms to reflect current operational standards. We will ensure clients are informed of any material changes to these conditions.

  2. Revision Policy

Package Alignment: We are committed to your satisfaction. The number of complimentary revisions available is determined by the specific service package you have selected.
Scope Consistency: Revisions are provided at no extra cost, provided the original project brief and core concept remain unchanged. Any shift in the fundamental direction of the project will be treated as a new task.
Scope Consistency: Revisions are provided at no extra cost, provided the original project brief and core concept remain unchanged. Any shift in the fundamental direction of the project will be treated as a new task.

3. Refund Policy / Money-Back Guarantee

Refunds may be considered under the following conditions:

The Reflection Window: We offer a 3-day grace period from your initial payment for a change of mind. If you decide to cancel within these first 72 hours, and before final design approval, a refund can be processed.
Eligibility Criteria: All refund requests must be submitted in writing within 3 days of payment. We only consider adjustments if the deliverables materially deviate from the agreed-upon project scope or if a critical technical issue occurs that cannot be resolved through our standard revision process.
Commitment to Labor: Once a project moves past the 3-day window or final design approval is given, all payments are non-refundable. This accounts for the dedicated allocation of our design and development specialists to your project.
External Factors: Please note that project delays caused by client-side feedback or partial service completion do not qualify for refund eligibility, as our team remains reserved for your brand during the agreed timeline.

4. Non-Refundable Scenarios

Executed Work: Once a creative process is completed, whether it’s a design, a technical development, or a specific piece of content, it is no longer eligible for a refund, as the professional labor has already been performed.
External Costs: Any budget spent on third-party platforms (such as Google Ads, Meta, or hosting services) is paid directly to those providers on your behalf and cannot be recovered by the agency.
Intellectual Value: Strategic advice, consultancy sessions, and custom research are considered "delivered" as soon as they are shared with you and are not subject to refund.
Client-Driven Delays: We cannot offer refunds based on project stagnation caused by late feedback, missing assets, or delayed approvals from your side, as our team has remained reserved and ready for your project.
Project Progress: Once you have signed off on a specific phase of the project (as defined in our agreement), the payment associated with that phase of the process is final.

5. How to Claim a Refund

To request a refund, please contact us through one of the following:

6. 100% Satisfaction Guarantee

We make every possible effort to ensure you are getting the quality services with a seamless experience from The Design Log. Here is what we promise:

We refine your project until you are satisfied, staying within the scope of your specific package.

We build every strategy, website, and design from scratch. Your deliverables are 100% unique to your business.

If a deliverable unintentionally resembles an existing work, we will recreate it immediately at no extra cost.

You are responsible for officially copyrighting your final assets. Any similarity to existing work is purely coincidental.

7. Delivery Policy

Here is how and when your designs will be delivered:

We share all project files and deliverables with you by the date listed in your Order Confirmation. You will receive an automated email notification as soon as they are ready.

For most projects, we provide initial deliverables within 5 to 7 business days after receiving your order and all necessary project details.

You can opt for "Rush Delivery" for an additional $300. This guarantees your first project samples or strategic drafts within 48 hours.

You can opt for "Rush Delivery" for an additional $300. This guarantees your first project samples or strategic drafts within 48 hours.

8. Domain, Hosting & Email Accounts

A free domain and hosting are included with eligible website packages.

Email accounts provided with website packages include 10 MB of storage each and can be set up on apps like Microsoft Outlook.

Email accounts are only provided if you are hosting your website with us.

There are no refunds on domain, hosting, or email server packages.

9. Your Account Area

We use a shared project management tool to keep you updated. This hub allows you to track our progress, see design versions, and share your feedback in real-time.

All project communication and milestones happen within this space. We post everything there to ensure you stay informed and the project stays moving exactly as planned.

10. File Records & Storage

We keep a secure record of your finalized design and development files, along with every other data for every service after they are delivered.

If you ever need your final files resent in the future, simply contact us, and we will send them to you.

11. Third-Party Integrations

We integrate common plugins and APIs into your site as part of our standard service.

If you need complex or specialized connections, we will provide a separate quote for the extra development time.

We don't control the third-party platforms themselves. If their software has a glitch or changes its terms, we aren't responsible for those external service interruptions.

We make sure our connection to these tools is solid, but you’ll need to manage your own accounts and subscriptions with the providers directly.

12. Communication Policy

We only use our verified email associated with our domain, i.e., support@thedesignlog.com, and phone number +1 888 442 4491. If you reply to an unofficial source, we aren’t responsible for the outcome.

Use your real information when signing up. If we find fake or outdated details, we’ll pause or close your account immediately.

Your data is safe with us. We follow PCI DSS standards and only charge you for the services or projects we’ve agreed on.

13. Quality Assurance

Our specialists follow your specific brief and technical requirements from start to finish. We align every task with your goals to ensure the final product hits the mark.

We don't guess, we analyze. Every strategy, line of code, and visual asset undergoes thorough research to ensure your project is high-quality, unique, and ready to compete.

We value your input. We encourage you to stay involved and provide feedback at every milestone. This partnership ensures we deliver the exact results your business needs.

14. Customer Support

Our support is available Monday to Friday, 9:00 AM – 5:00 PM PDT.

You can contact us at any time during working hours, and we will respond to you as quickly as possible.

Reach us by phone at +1 888 442 4491, by email at support@thedesignlog.com, or through live chat on our website.

If you have any questions about these terms, please do not hesitate to get in touch with us at support@thedesignlog.com.